Track Package and Parcels from Australia Post. ➦ Fast and realtime AusPost Courier tracking. Enter your Australia Post tracking number or reference ID to check shipment status from Australia Post domestic and international.
Where can I find my Australia Post tracking number?
Australia Post Sender:-
Your tracking number will be on:
- Your Post Office receipt
- The barcode or removable sticker of your pre-paid satchel.
Australia Post Recipient:-
Check your order confirmation, invoice or emails from your sender to find your tracking number.
To find your tracking number with Australia Post, you can follow these steps:
- Check your receipt: If you’ve recently sent a parcel or letter through Australia Post, your tracking number should be printed on the receipt provided to you at the time of posting.
- Email or SMS notifications: If you opted for email or SMS notifications when sending your item, Australia Post would have sent you a notification containing your tracking number. Search your email inbox or SMS messages for any communication from Australia Post regarding your shipment.
- Online tracking: Visit the official Australia Post website (www.auspost.com.au) and navigate to the “Track” section. Enter the relevant details, such as the tracking number, and click on the “Track” button. The website will provide you with the current status and location of your item.
- Contact customer service: If you cannot locate your tracking number using the above methods, you can contact Australia Post’s customer service directly. They will be able to assist you in retrieving your tracking number based on the information you provide them.
Remember to have your relevant details, such as your receipt or any related correspondence, available when contacting customer service for a smoother experience.
How to track Australia Post [Aus Post Tracking]?
To track a shipment with Australia Post, you can follow these steps:
- Obtain the tracking number: The tracking number is usually provided to you at the time of shipment. It can be found on your receipt, shipping confirmation email, or SMS notification.
- Visit the Australia Post website: Go to the official Australia Post website at www.auspost.com.au.
- Navigate to the tracking page: Look for the “Track” section on the website. It is usually located in the top navigation menu or in the main section of the homepage.
- Enter the tracking number: Enter the tracking number in the provided field. Make sure to input it accurately without any spaces or additional characters.
- Click on “Track” or similar button: After entering the tracking number, click on the “Track” or similar button to initiate the tracking process.
- View the tracking details: The website will display the current status and location of your shipment. You can see information such as the estimated delivery date, delivery progress, and any available updates.
Alternatively, you can also track your Australia Post shipment by using the Australia Post mobile app, which provides a convenient way to track your items from your smartphone.
If you encounter any issues or have questions about your shipment, you can contact Australia Post’s customer service for further assistance.
How to track Australia Post Without tracking number?
Don’t have a tracking number?
They deliver so many items every day that, without knowing your tracking number, unfortunately there’s not a great deal they can do to locate it.
– Don’t have a Aus Post tracking number
Tracking a parcel without a tracking number can be challenging, as the tracking number is the primary identifier used to track shipments. However, there are a few steps you can take to try and locate your parcel with Australia Post:
Contact Australia Post customer service: Get in touch with Australia Post’s customer service team. While they may require a tracking number to assist you effectively, they might be able to provide guidance or alternative solutions based on the information you provide. They may ask for details like the sender’s and recipient’s names, addresses, and any other relevant information.
Australia Post tracking shows “Taking longer than expected”
Apologies for the delay in the arrival of the parcel you’ve been anticipating. Despite our best efforts to ensure timely delivery, occasional delays can occur. Please note that a delay does not indicate that your parcel won’t arrive or that it has gone missing. According to our latest delivery information, more than 90% of delayed parcels are typically delivered within 5 business days of their expected delivery date.
We’ll update your delivery details with any new information, so keep tracking your parcel using the AusPost app or our online tracking tool.
- Essential medication :- If your parcel contains essential medication, contact AusPost as soon as you think your parcel is late or is missing.
- Urgent, high value or sentimental items:-For items such as passports or foreign currency for urgent travel, time-sensitive documents, clothing for a wedding or funeral, or sentimental items that can’t be replaced, contact Aus as soon as you think your parcel is late or is missing.
- Things to check for delayed parcels :- Confirm details with sender,Service delivery delays (If your parcel delivery is delayed by an adverse event affecting our services, such as severe weather or rail network disruptions, we’ll let you know with a message on the tracking page.)
- Missing or lost parcel enquiries:- Parcel receivers Please contact the sender so they can raise a case for investigation on your behalf. We’ll work with them to locate your parcel or resolve your enquiry.
What are Australia Post tracking status types ?
| Type | Status Description |
|---|---|
| Returning to sender | ‘Returning to sender’ means they were unable to deliver your item. This could be because: you didn’t collect your parcel the name on the parcel wasn’t known at the address or someone declined delivery, the item is damaged |
| Can’t be tracked | These messages might be shown for items sent using one of our international services that doesn’t come with tracking as a standard feature. These include: International Post Registered International Economy (Air and Sea) |
| Awaiting collection | means that your item is waiting for you at the Post Office indicated on the email or SMS notification they sent you. |
| Contact sender | ‘Contact sender’ means that your item has been returned to the sender. If this happens, we’ll let the sender know why the item has been returned to them. You should contact the sender of the item directly for an update. |
| Customer enquiry lodged | ‘Customer enquiry lodged’ means either the sender or addressee has contacted our Customer Care team with an enquiry about this item. It doesn’t relate to the physical location of your parcel. |
| Delivered | Great news, your parcel has been ‘delivered’! |
| Despatched | ‘Despatched’ means: • your parcel is on its way overseas, has been received into the international system and is awaiting delivery, or • you have an item coming to you from an international location and it has been ‘despatched’ by the sender |
| In transit | You may see ‘in transit’ as your parcel status for a few days. This is because, between origin and destination, they often won’t rescan your parcel. But it is moving through the parcel network. |
| Invalid track ID | you’ve entered the wrong number – please double check it and try again, or • the number isn’t being recognised by our system – please wait 24 hours and try again, or • the item you’re tracking is more than two months old |
| Not trackable | You might see the status ‘product not trackable’ or ‘sorry, this item can’t be tracked’ if you’re using an international delivery service that doesn’t come with tracking as a standard feature. |
| Pending | ‘Pending – no events yet’ means your item hasn’t been scanned yet. Try tracking your item again in 24 hours – the status should have been updated. |
| Possible delay | ‘Possible delay’ means we’ve received your item, but delivery might be delayed due to something like a flood or traffic incident. For international parcels, they may need to be inspected further by Customs. Try tracking your item in another day or so, or contact the sender to follow up. |
| Processing | ‘Processing’ means we’ve received and approved the shipping information that the sender has entered into our online system. |
| Started | The status ‘started’ means that the sender has entered shipping details into our online system, but they haven’t received it yet. Try tracking your item again in 24 hours – the status should have been updated. |
| Unable to gain access | ‘Unable to gain access’ means there was a reason they couldn’t access the property to deliver your item, like a locked gate or a dog. In these cases, your parcel will be taken to a nearby Post Office. We’ll send you an email or SMS notification to let you know where and when you can collect it. |
| Unsuccessful pickup | ‘Unsuccessful pickup’ means a pickup has been booked for the parcel, but they were unable to collect it. This could be because no one was at the pickup address or they couldn’t gain access, the address was incorrect, or the parcel wasn’t ready to be collected |
| On its way | picked up from the sender dropped off at a Post Office arrives at a sorting facility Usually, we can provide an expected delivery date at this point. |
| Coming tomorrow | They’ll send the ‘Coming tomorrow’ notification the day before your parcel is expected to be delivered. |
| Coming today | They’ll send ‘Coming today’ when the driver loads your item onto their vehicle for delivery that day. You may also receive an SMS that lets you know: a 2-hour time window for delivery that day if the postie’s been delayed during the day These SMS notifications are only available in some delivery locations at the moment. It’s a new service that we’re rolling out across the country. |
What do I do if my item is showing as ‘delivered’ on the tracking tool and on a notification, but I haven’t received it?
If your item was sent using one of our trackable services and it’s showing as ‘delivered’ but you haven’t received it, there are a few things you can check:
- Has it been left in a safe place? This could be under or behind something, or in your mailbox.
- Has anyone else at your address accepted or signed for the item?
- Have you checked with the sender that it was sent to the right address?
If you’ve checked these things and still can’t locate your item, please contact Auspost so they can help.
What are Australia Post International tracking delivery services?
They always deliver as swiftly and safely as we can, but our Global services are currently affected by overseas disruptions and restrictions.
- Economy :- When speed isn’t the highest priority and you don’t need tracking, choose our International Economy service.
- Suitable for items up to $100 in value. For more valuable items, you can add Extra Cover
- Optional Signature on Delivery
- Carbon neutral parcel delivery
- Standard :- For tracked delivery and plenty of optional extras, choose our International Standard service.
- Tracking included
- Suitable for items up to $100 in value. For more valuable items, you can add Extra Cover
- Optional Signature on Delivery
- Express :- For speed and tracking you can rely on, trust International Express.
- Tracking and Signature on Delivery included
- Suitable for items up to $100 in value. For more valuable items, you can add Extra Cover
- Carbon neutral parcel delivery
- Courier :- Their premium parcel and letter service, International Courier, is available at 800+ Post Offices.
- Tracking and Signature on Delivery included
- Suitable for items up to $100. For more valuable items, you can add Extra Cover
- Optional Signature on Delivery
Contact Australia Post Customer Care – Easy Options
Enquire online
Parcel hasn’t arrived yet? We’ll follow it up, using your tracking number.
Call Aus Post
8am–6pm, Monday–Friday (except national public holidays).Contact numbers
- In Australia 13 POST (13 7678)
- From overseas +61 3 8847 9045 for australia post international tracking
- Hearing or speech impaired?Call us with help from the NRS
- Don’t speak English?Call us with help from the TIS
About Australia Post:-
Australia Post is the nation’s primary postal service, serving as a vital link for communication and commerce across the vast Australian continent. With a rich history dating back to 1809, it has evolved to meet the changing needs of the digital age. Australia Post offers a range of services, including mail delivery, parcel delivery, banking, and retail services. Its expansive network of post offices spans the country, ensuring accessibility for all Australians. As a trusted and reliable organization, Australia Post plays a crucial role in connecting people, businesses, and communities, contributing to the social and economic development of the nation. Australia Post (AusPost) and the United States Postal Service (USPS) are both national postal services serving their respective countries.